Privacy Policy

This Privacy Policy applies when you use the services of guayparque.com or tickets.guayparque.com, and when you contact us through them or using the means we make available to you (telephone, chat, email and social networks). In accordance with our commitment to transparency, we inform you about the data we collect and what we use it for. guayparque.com and tickets.guayparque.com processes only data that is appropriate and limited to what is necessary in relation to the legitimate purposes for which it is collected.

This Policy is permanently accessible through the link provided on the website, called “Data Protection”, and may be updated at any time, either as a result of a regulatory change or due to a change in the configuration of the services. Modifications that imply changes in the provision of the contracted service, or require the consent of the interested parties, shall be communicated with fifteen calendar days’ notice so that the interested parties may express their opposition to the processing of their data, or so that the clients may adopt the measures they deem appropriate in relation to the communicated modification. If, after the period provided, the user accesses the services again or does not communicate their opposition, the new conditions shall be understood to be accepted.

Data Controller

Micaela Fontanela, with address at calle Guirre, 4, 35660, La Oliva, Fuerteventura.

Purpose of Data Processing

To access and/or browse the website guayparque.com and tickets.guayparque.com it is not necessary to provide any data.

The mandatory nature of the answer to the questions posed, or of the data requested through the website, is indicated by the addition of an asterisk (*) next to the form field.

If the required data is not provided, it will not be possible to perform the intended functionality or provide the service. guayparque.com and tickets.guayparque.com do not process data of minors in any case, since only the contracting of services through the website guayparque.com and tickets.guaryparque.com to persons of legal age with full capacity to act in legal transactions.

At Guayparque we process the information registered for the following purposes:

    • Contact: the data received by any of the means and/or channels of contact indicated on the website are used for the purpose of managing requests or incidents reported by users.  The legitimate basis for the processing is the legitimate interest of Guayparque in attending to and managing the requests received.
      Clients: The data provided when contracting services, those collected by any of the means or contact channels identified on the website, and those collected through Guayparque’s services, are used for the purpose of managing the services contracted by users, both at a technical level and at an accounting, fiscal and administrative level, and/or to notify them of incidents or any information of interest about their services. Therefore, in compliance with tax and data protection regulations, the invoicing data provided by users is checked by consulting the data quality service of the tax administration and rectifying any data that proves to be inaccurate. The legitimate basis of the treatment is the provision of the service.

    • Promotions: Guayparque uses the contact details provided by users to send them, by electronic means or otherwise, information about the services and products it offers, and to keep them informed about news that it considers may be of interest to them (offers and promotions), i.e. for direct marketing purposes. Guayparque is absolutely contrary to the practice of spamming: the user is the one who decides and authorises whether or not to receive this type of communication, therefore, by accepting this Policy, or by requesting information of this type by any of the means of contact provided on the website. The legitimate basis of the treatment is consent, and the legitimate interest of Guayparque.

Guayparque uses anonymous cookies and they do not provide references that allow the deduction of visitors’ personal data. For more information, please consult our Cookies Policy.

Guayparque will only process the personal data of users in accordance with the purposes described in this Policy and in the General Contracting Conditions of the services contracted in each case. The interested parties are informed of the processing of their data in the terms indicated above by accepting this Privacy Policy when contracting the specific service that requires such processing in accordance with the General Contracting Conditions of the corresponding service.

Users must refrain from providing personal data of other interested parties, unless they have the relevant authorisation, according to which said interested parties will have been previously and duly informed of the content of this Privacy Policy and, specifically, that they consent to their data being provided to Guayparque to be processed in accordance with the corresponding purposes.

Data retention time

The data provided and collected will be processed solely and exclusively for the time necessary and for the purposes for which they have been collected at any given time, as well as to determine any possible liabilities that may arise from the purposes of the processing. 

In general, the data will be kept for as long as the contractual relationship is maintained, plus an additional maximum period of 4 years after the end of the contract, in application of civil, commercial and tax legislation, unless they must be kept for the exercise or defence of claims.

Data Communication

Guayparque does not communicate personal data to third parties, unless a regulation with the status of law provides otherwise or if it is necessary for the provision of the contracted service.

Guayparque will be able to communicate personal data to the competent authorities: prosecutors, judicial, forces and bodies of security of the State, and any other addressee that in function of the effective norm turns out to be of application.

However, depending on the payment method selected, it will be necessary to communicate the relevant data to the financial and banking entities in order to proceed with the collection of the services offered.

In the event that a user leaves a comment or interacts socially with the website guayparque.com or tickets.guayparque.com or social networks in which it is present, you should be aware that your data will be published in the environment in which it acts, ie, will be expressly authorizing the communication of their data to other users accessing the website or social network. The data we process is only stored on our premises, or on the premises of our service providers.

Your rights over your data

You have the right to obtain information about whether or not we are processing your personal data, to access your personal data, and to request the rectification of inaccurate data or the completion of incomplete data. You also have the right to request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected. You can also object to receiving commercial communications about our products and services at any time by simply sending us a communication.

All these rights can be exercised at any time by sending an e-mail to info@guayparque.com. In any case, the request must be accompanied by a copy of the official document accrediting the identity of the owner of the data. This revocation will in no case be retroactive.

If you consider that you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Spanish Data Protection Agency, the competent supervisory authority for data protection. Users of the website and the services of guayparque.com and tickets.guayparque.com are responsible for the truthfulness, currency and accuracy of the data they provide to Guayparque, the data provided by them being considered truthful, current and accurate.